Sales Operations Manager

Indigroup is an executive search company, whose quality of services is becoming a benchmark in Baltic states. Our client is the leading cosmetics retailer and one of the best-known health & beauty brands in the Baltic States – Drogas. Since the opening of the first store in 2001, the Drogas operation has grown by leaps and bounds. Today Drogas operates 53 stores with more than 400 employees in Lithuania.

From 2004 Drogas is a part of A.S. Watson Group. With over 180 years of history, A.S. Watson has evolved from a local dispensary to become the world’s largest international health and beauty retailer with a potential reach of 2.4 billion population in 27 markets around the world every day.

We’re looking for a highly experienced retail professional, who as a Sales Operations Manager will be responsible for managing Drogas health & beauty store chain in Lithuania.


health and beauty stores


employees in Lithuania


Stock Keeping Units (SKU)


  • Managing and developing 53 store chain capacity to ensure effective operations on Lithuanian market
  • Leading a team of  4 regional retail managers to ensure customer orientated retail operations and continuously improving ratings of customer satisfaction
  • Evaluating the territory’s changing or prevailing retail market patterns and providing feedback to corporate management as well as local retail team
  • Conducting meetings with regional managers and store employees to upgrade knowledge and sales techniques
  • Reporting to A.S. Watson Group as well as to units in Baltics and Est. Europe with timely and accurate information on regular basic
  • Operative competition and customer behaviour analysis on the local market
  • Carrying out planning, formation, forecasting and budget execution
  • Development and management of a set of measures ensuring costs-efficiency

Company offers

  • B-level manager position in an internationally operating company
  • Ambitious tasks and sky-hi goals
  • Company car
  • Health insurance package
  • Monthly salary 3800 EUR (gross)
  • KPI based bonuses and motivation system


  • Experience 5+ years as Retail Manager or Regional Retail Manager, preferably with experience in international, multilayered company structure
  • Education: higher (business management, economics)
  • Experience in managing a team of retail operations with both local and regional responsibilities
  • Knowledge of different Customer Satisfaction Metrics (NPS, CSAT, CES) and track record of its implementation
  • IT literacy in field of analytics and reporting tools
  • Knowledge of methods for analysing and assessing the performance of retail operations efficiency
  • Knowledge of financial performance planning and budgeting
  • Knowledge of English at not lower than B2

Contact information

Ramūnas Volkovas

+370 677 44543

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